• Most programs have limited registration done on a first come, first served basis.
• Payment in full must accompany registration

Withdrawal Policy

To withdraw from a program, you must call 807-625-8463. Program registration withdrawals can’t be processed online.

Satisfaction Guaranteed

We sincerely hope that you enjoy our programs. If not completely satisfied with your programs, please speak to the Supervisor of the program area before the SECOND class to receive a full refund. Refunds granted after the second class are pro-rated. Medical certificates may be required. No refunds after mid-point of programs.

Services for People With a Disability

The Community Services Department works to improve the availability and accessibility of recreation for people of all ages and abilities. Information and program support is provided to assist people with a disability to participate in recreation activities. For more information, please call 807-626-6565 (Children & Youth) or 807-684-3338 (Adults) or the the TTY Relay Service at 711.

• Alternative formats of program information can be requested by contacting the Community Services Department.
• Support Person – No fee if supporting a person with a PAL (Personal Attendant for Leisure) Card.
• Service Animals – Permitted in all City facilities unless otherwise excluded by law from the premises. If animal is excluded by law, contact facility for staff to arrange for alternate provision of services. Staff may ask for service animal ID.
• Assistive Devices – Use of these devices by people with disabilities is permitted in City facilities.

Subsidization

The Recreation & Culture Division offers financial assistance to those eligible through:

• PRO Kids (children & youth up to 18 years) – contact 807-625-3212
• Affordable Access to Recreation & Transit Program (adults 18+ for recreation programs and bookings) – apply through Lakehead Social Planning Council. Visit www.thunderbay.ca/recreation for details.